1.1 These Terms and Conditions (“Terms”) govern the access to and use of the Sō vela™ website (“the Website”), as well as all transactions concluded through the Website between Sō vela™ (“the Company”, “we”, “us”, or “our”) and any user or customer (“you” or “the Customer”).
1.2 By accessing the Website, browsing its content, or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms, which shall constitute a binding agreement between you and the Company.
1.3 These Terms apply to all users of the Website, including without limitation browsers, vendors, customers, merchants, and contributors of content.
1.4 The Company reserves the right to amend, vary, or update these Terms from time to time. Any such amendments shall take effect upon publication on the Website. Continued use of the Website constitutes acceptance of the amended Terms.
2.1 Sō vela™ is a provider of premium personal care and lifestyle products, including but not limited to body care, refill systems, hospitality amenities, and associated goods.
2.2 The products offered are designed for both personal and commercial use, including residential, hospitality, and business environments.
2.3 All products are offered subject to availability and the Company does not guarantee the continuous or uninterrupted availability of any specific product.
3.1 You agree to use the Website only for lawful purposes and in accordance with these Terms.
3.2 You shall not, directly or indirectly, engage in any activity that may compromise the integrity, functionality, or security of the Website, including but not limited to unauthorized access, data scraping, or interference with system operations.
3.3 All content displayed on the Website, including but not limited to text, graphics, logos, product descriptions, and images, is the property of the Company or its licensors and is protected by applicable intellectual property laws.
3.4 No content may be reproduced, distributed, modified, or otherwise used without the prior written consent of the Company.
4.1 Where applicable, you agree to provide accurate, current, and complete information when placing an order or interacting with the Website.
4.2 You are responsible for maintaining the confidentiality of any account information and for all activities conducted under your account.
4.3 The Company shall not be liable for any loss or damage arising from your failure to safeguard your information.
5.1 The Company makes every reasonable effort to ensure that product descriptions, specifications, and images are accurate and up to date.
5.2 Notwithstanding the above, the Company does not warrant that product descriptions, colours, packaging, or other content are entirely free from errors, omissions, or variations.
5.3 Minor variations in colour, texture, or presentation shall not constitute a defect.
6.1 All prices displayed on the Website are quoted in South African Rand (ZAR) and include value-added tax (VAT), unless otherwise stated.
6.2 The Company reserves the right to modify pricing at any time without prior notice.
6.3 In the event of a pricing error, the Company shall not be obliged to fulfil an order at the incorrect price and reserves the right to cancel such order and refund any payment made.
6.4 Payment must be received in full prior to the processing and dispatch of any order.
6.5 Payment processing is conducted via secure third-party payment gateways. The Company does not store or retain payment card details.
7.1 The placement of an order on the Website constitutes an offer to purchase products subject to these Terms.
7.2 A binding agreement shall only come into existence once the Company has confirmed acceptance of the order.
7.3 The Company reserves the right, at its sole discretion, to refuse or cancel any order for any reason, including but not limited to stock unavailability, pricing errors, or suspected fraudulent activity.
8.1 All products are offered subject to stock availability.
8.2 The Company operates within a controlled inventory environment and does not guarantee the availability of all products at all times.
8.3 Where products are unavailable after an order has been placed, the Company shall notify the Customer and may offer a refund, replacement, or alternative product.
9.1 Delivery of products shall be conducted via third-party courier services.
9.2 Delivery timeframes provided are estimates only and shall not be construed as binding obligations.
9.3 Risk in the goods shall pass to the Customer upon delivery to the specified address.
9.4 The Company shall not be liable for delays, damages, or losses arising from courier services or events beyond its reasonable control.
10.1 Returns shall be governed by the Company’s Returns Policy, which forms part of these Terms.
10.2 The Company reserves the right to inspect returned goods prior to approving any refund or exchange.
10.3 Refunds shall be processed in accordance with the original method of payment, subject to applicable conditions.
11.1 To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental, consequential, or special damages arising out of or in connection with the use of the Website or the purchase of products.
11.2 The Company’s total liability, whether in contract, delict, or otherwise, shall not exceed the total amount paid by the Customer for the relevant order.
12.1 You agree to indemnify and hold harmless the Company, its directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of your breach of these Terms or misuse of the Website.
13.1 All intellectual property rights in the Website and its content are owned by or licensed to the Company.
13.2 The use of any trademarks, branding, or content without prior written consent is strictly prohibited.
14.1 These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa.
14.2 Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the South African courts.
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