PRIVACY POLICY
1.1 This Privacy Policy governs the manner in which Sō vela™ (“the Company”, “we”, “us”, or “our”) collects, processes, stores, and protects personal information obtained through the use of the Website.
1.2 The Company is committed to ensuring that personal information is processed in accordance with applicable data protection legislation, including the Protection of Personal Information Act, 4 of 2013 (“POPIA”).
1.3 By accessing or using the Website, you consent to the collection and processing of your personal information in accordance with this Privacy Policy.
2.1 The Company may collect personal information directly from you when you:
2.2 The categories of personal information collected may include, but are not limited to:
2.2.1 Identifying information, including your name and surname;
2.2.2 Contact details, including email address and telephone number;
2.2.3 Delivery and billing addresses;
2.2.4 Transactional information relating to purchases;
2.2.5 Technical data, including IP address, browser type, and usage patterns.
2.3 The Company shall only collect personal information that is necessary for the purpose for which it is processed.
3.1 Personal information is processed for the following purposes:
3.1.1 To process and fulfil orders;
3.1.2 To facilitate delivery of products;
3.1.3 To communicate with customers regarding orders and enquiries;
3.1.4 To improve Website functionality and user experience;
3.1.5 To comply with legal and regulatory obligations.
3.2 The Company shall not process personal information for purposes incompatible with those listed above without obtaining further consent.
4.1 The Company may disclose personal information to third parties where necessary for the performance of its obligations, including:
4.1.1 Payment service providers;
4.1.2 Courier and logistics providers;
4.1.3 IT and system service providers.
4.2 Such third parties shall be contractually bound to maintain the confidentiality and security of personal information.
4.3 Personal information shall not be sold or otherwise distributed to third parties for commercial exploitation.
5.1 The Company implements appropriate technical and organisational measures to safeguard personal information against loss, misuse, unauthorised access, disclosure, or alteration.
5.2 While reasonable precautions are taken, the Company does not guarantee the absolute security of information transmitted via the internet.
6.1 Personal information shall be retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
6.2 Upon expiry of the retention period, personal information shall be securely deleted or anonymised.
7.1 The Website may use cookies and similar technologies to enhance user experience and analyse Website traffic.
7.2 Users may disable cookies through browser settings; however, this may affect Website functionality.
8.1 You have the right to:
8.1.1 Request access to your personal information;
8.1.2 Request correction of inaccurate information;
8.1.3 Request deletion of personal information where applicable;
8.1.4 Object to the processing of personal information under certain circumstances.
8.2 Requests may be submitted to the Company through the contact details provided on the Website.
9.1 Where personal information is transferred outside South Africa, such transfers shall be conducted in accordance with applicable legal requirements and with appropriate safeguards in place.
10.1 The Company reserves the right to amend this Privacy Policy at any time.
10.2 Updated versions shall be published on the Website and shall take effect upon publication.
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