1.1 This Returns and Refunds Policy governs the return of products purchased through the Website.
1.2 The policy is designed in accordance with applicable consumer protection legislation, including the Consumer Protection Act, 68 of 2008.
2.1 Products may only be returned where:
2.1.1 The product is unused and in its original condition;
2.1.2 The product is returned in its original packaging;
2.1.3 The return request is submitted within seven (7) days of delivery.
2.2 The Company reserves the right to reject returns that do not meet these requirements.
3.1 The following items shall not be eligible for return:
3.1.1 Personal care products that have been opened or used;
3.1.2 Products returned without original packaging;
3.1.3 Custom, bulk, or special-order items;
3.1.4 Products that have been altered or damaged after delivery.
4.1 In the event that a product is delivered in a defective or incorrect condition, the Customer must notify the Company within forty-eight (48) hours of receipt.
4.2 The Customer may be required to provide photographic evidence.
4.3 Upon verification, the Company may, at its discretion:
4.3.1 Replace the product;
4.3.2 Issue a refund; or
4.3.3 Provide an alternative resolution.
5.1 All return requests must be submitted to the Company prior to returning any goods.
5.2 Returns sent without prior approval may not be accepted.
5.3 The Customer shall be responsible for arranging and paying for return shipping unless otherwise agreed.
6.1 Refunds shall only be processed once returned goods have been received and inspected.
6.2 Refunds shall be issued via the original method of payment, unless otherwise agreed.
6.3 The Company reserves the right to deduct reasonable costs associated with the return where applicable.
7.1 Exchanges shall be subject to product availability.
7.2 The Company does not guarantee the availability of replacement items.
8.1 The Company reserves the right to refuse any return or refund request that does not comply with this Policy.
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